Category
June 22, 2026
Service Error
A resident of a municipality was issued a Notice of Violation of the municipality’s Animal Control Bylaw. The notice, which is a warning of future penalties, was provided to the complainant’s landlord, who then used it as grounds for eviction and as evidence in proceedings before the Island Regulatory and Appeals Commission (IRAC). The complainant…
Read articleProtecting Vulnerable Youth
A person complained that Child and Family Services (CFS) did not respond appropriately to their disclosure of sexual assault while they were a youth in care. They explained that CFS did not remove the offender, another youth in care, from the care home. Additionally, they complained that CFS did not ensure that the police conducted…
Read articleReasons to Sanction
A municipal councilor contacted OmbudsPEI to explain that they were the subject of a complaint which led to them being found in violation of the municipality’s Code of Conduct bylaw. The complaint to OmbudsPEI was that the councilor had not been provided with sufficient reasons for the decision. While the municipality had provided a letter…
Read articleFacilitating Communication
An individual contacted us to complain that they believed the Public Guardian and Trustee (PGT) mishandled their deceased relative’s affairs, for which they were now the estate administrator. Despite making various efforts to raise their concerns with the PGT, the individual alleged that their requests and questions were not satisfactorily answered by the PGT in…
Read articleFairly Served
An individual who applied for dispute resolution through the Residential Tenancy Office (RTO) complained to OmbudsPEI that they were required to serve the Notice of Hearing to the respondent. While they complied, the individual argued that, according to the RTO’s stated rules, the responsibility for serving the Notice rested with the RTO, not the applicant.…
Read articleClear Communication
A student complained that they were treated unfairly through Holland College’s harassment complaint process. They alleged that Holland College unfairly imposed a no-contact agreement between them and another student, found them guilty of breaching it and imposed sanctions without giving them a chance to make representations. They also complained that Holland College did not investigate…
Read articleComplaint Response
A person explained that they had submitted a complaint to Health PEI about the care provided to their child while at hospital. While Health PEI had initially responded to the complaint and committed to arranging a time to meet with the person, communication ceased and no appointment was made. After repeated follow-up attempts and the…
Read articleCoverage Approved
A representative from a privately owned seniors’ care home explained that despite Health PEI pre-approving coverage for exceptional health care costs for a resident, that coverage was declined after the services were provided. The home explained that while the care was administered within the period Health PEI agreed to cover related costs, the third party…
Read articleDuties on Discharge
A complaint was raised that Health PEI had not notified a patient’s substitute decision-maker, the Public Guardian and Trustee (PGT), at the time of a patient’s discharge from hospital. Further, the complainant stated that Health PEI had not advised or consulted the PGT regarding the patient’s discharge plan in advance. The complainant explained that this…
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