A person explained that they had submitted a complaint to Health PEI about the care provided to their child while at hospital. While Health PEI had initially responded to the complaint and committed to arranging a time to meet with the person, communication ceased and no appointment was made. After repeated follow-up attempts and the submission of a new complaint, none of which were responded to, the person contacted OmbudsPEI.
We reached out to Health PEI, which then reviewed the matter and realized its lapse in communication. It then committed to meeting the person as soon as possible. Following this meeting, Health PEI began an investigation of the complaint. This resolved the administrative fairness concerns about adequacy of communication.
