A person complained that UPEI unfairly denied them admission without explanation. The letter they received did not explain the reasons for the denial or the process for finding out why they were denied. We reached out to UPEI and learned that they had provided a verbal explanation after receiving a phone call from the person.
To ensure that others who receive denial letters know that they can seek explanations from UPEI, we proposed that all denial letters be amended to notify applicants that they can contact UPEI with questions about their denial. UPEI agreed to this recommendation.