A worker complained about unreasonable delay by the Workers Compensation Board (WCB) in determining their entitlement to benefits. The worker had been off work for approximately three months without any source of income.
WCB explained that the delay occurred due to a misunderstanding between WCB staff and a healthcare provider about whether all requested medical information had been provided. After further communication with the healthcare provider, WCB determined that all necessary information had been obtained and WCB approved the worker’s claim.
WCB indicated that while this situation is not common, they have amended their process for requesting and receiving medical information to avoid any unnecessary delays in claim decisions in the future.
