Licensing Fairness

A senior who had previously held an Ontario driver’s license returned to Canada from overseas and applied for a PEI driver’s license through Access PEI. The complainant was told that because the country they moved from did not have a reciprocal driver’s license agreement with PEI, and because their former Ontario driver’s license had expired, they would need to apply for a new license and take all applicable knowledge and road tests.

We contacted the Department of Transportation and Infrastructure about the complainant’s concerns and were told that because the individual held an Ontario license in the recent past, they could be issued a PEI driver’s license without the need to re-test. The Access PEI agent the complainant had dealt with was unfamiliar with this policy. We encouraged a meeting between the complainant and a senior manager that resulted in the individual receiving a PEI driver’s license.

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