A woman in custody at the Provincial Correctional Centre (PCC) complained that she was being prevented from contacting her mother and the Prince Edward Island Regulatory & Appeals Commission (IRAC) by phone. This was preventing her from making an appeal that would allow her to keep her home.
We contacted PCC and were told that there was no reason that woman should be prevented from calling either her mother or IRAC. PCC explained that a staff error caused the confusion and that it would add both phone numbers to the woman’s approved contact list. We confirmed this occurred.