An individual contacted us to complain that they believed the Public Guardian and Trustee (PGT) mishandled their deceased relative’s affairs, for which they were now the estate administrator. Despite making various efforts to raise their concerns with the PGT, the individual alleged that their requests and questions were not satisfactorily answered by the PGT in a timely manner.
We contacted the PGT through our informal resolution process to ask about the individual’s situation. Shortly thereafter, the PGT contacted the individual to arrange a further in-person meeting, which occurred one month later. At this meeting the PGT answered the individual’s questions. The PGT also provided the complainant with further requested documentation shortly thereafter. This led to dialogue and meetings between the complainant and the PGT and, ultimately, a resolution of all issues, which permitted the complainant to proceed with the administration of their relative’s estate.
The actions taken by the PGT allowed us to close our file as resolved.
