A person complained about an almost four-year delay and lack of communication by the Human Rights Commission (HRC) regarding their discrimination claim.
The HRC told us the delay was caused by staffing challenges and a claims backlog. They also explained that they recently completed a detailed evaluation of the person’s claim, which they hoped would lead to a resolution.
The discrimination claim was settled shortly after we reached out. In addition to apologizing to the complainant for the delay, the HRC explained that they were working to update their processes to address their backlog and prevent similar delays from reoccurring.
