Educational Resources

Fairness By Design Guide

The Canadian Council of Parliamentary Ombudsman have developed a helpful assessment tool to ensure fairness is included in the development of decision-making processes and delivery of programs.  You can find more information here:

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BC Complaint Handling Guide

The British Columbia Ombudsperson’s Office created a Complaint Handling Guide which is an excellent resource for any organization handling complaints.  You can download a copy of the guide here: OMB-ComplaintsGuide-Dec2020web.pdf (  The BC office also offers an online training session for those wishing to learn more about administrative fairness.

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Venice Principles

On 15 March 2019, the “Principles on the Protection and Promotion of the Ombudsman Institution”, (“The Venice Principles”) were adopted by the Venice Commission which is the Council of Europe’s Commission for Democracy through Law providing legal advice to its Member States. The 25 Venice Principles represent the first, independent, international set of standards for…

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