Category

Featured Cases

Arrested Development

A complainant planning to develop a property contacted us to complain that they were unfairly charged fees for a development permit. The complainant believed that the Resort Municipality of Stanley Bridge/Hope River/Bayview/Cavendish/North Rustico did not have the authority to withhold the development permit until the complainant paid the fees. They also complained that the municipality…

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Free From Supervision

A complainant who was subject to guardianship and trusteeship under the Public Guardian and Trustee (PGT) contacted our office with complaints about their experience. The complainant believed the PGT should have noticed sooner that the psychological condition that caused them to be placed under care had improved. The complainant also complained that the PGT made…

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Take A Deep Breath

An inmate at the Provincial Correctional Centre (PCC) complained that medical staff were not treating their acute breathing problems. Despite repeatedly asking for a medical assessment and submitting internal complaint forms about a lack of medical care, they received no response. We contacted PCC through our informal resolution process to inquire about the complainant’s medical…

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Stripped of Dignity

Three inmates at the Provincial Correctional Centre (PCC) were subject to a group strip search in front of two correctional officers.  Under threat of being placed into separate confinement if they refused, the three inmates complied. Despite bringing complaints against the officers involved, the inmates did not believe their concerns were being adequately addressed by…

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Keeping In Touch With Family

An inmate in custody at the Provincial Correctional Centre (PCC) complained that they were being prevented from contacting their sister. Staff at the PCC denied the request because they believed the complainant was lying about their relationship.  Our investigator confirmed their relationship.  We relayed that information to PCC.  They made their own enquiries and confirmed…

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Freedom To Choose

A senior under trusteeship complained that the Public Trustee had not completed their tax returns and was refusing to allow them to move to another care home. The complainant explained that the Trustee was not returning their calls to answer their questions. We contacted the Public Trustee who confirmed that the complainant’s taxes were in…

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Doctor Please

A inmate in custody at the Provincial Correctional Centre (PCC) complained about their medical care. The complainant was experiencing significant adverse side effects from a treatment they were receiving. Despite asking numerous times to be seen by a physician to address their symptoms, they were not responded to. We contacted the PCC to explain the…

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I Want My Mom

An inmate in custody at the Provincial Correctional Centre (PCC) complained that they were being prevented from contacting their mother and the Prince Edward Island Regulatory & Appeals Commission (IRAC) by phone. This was preventing the complainant from making an appeal that would allow them to keep their home. We contacted PCC and were told…

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Licensing Fairness

A senior who had previously held an Ontario driver’s license returned to Canada from overseas and applied for a PEI driver’s license through Access PEI. The complainant was told that because the country they moved from did not have a reciprocal driver’s license agreement with PEI, and because their former Ontario driver’s license had expired,…

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