A student complained that they were treated unfairly through Holland College’s harassment complaint process. They alleged that Holland College unfairly imposed a no-contact agreement between them and another student, found them guilty of breaching it and imposed sanctions without giving them a chance to make representations. They also complained that Holland College did not investigate…
Read articleA person explained that they had submitted a complaint to Health PEI about the care provided to their child while at hospital. While Health PEI had initially responded to the complaint and committed to arranging a time to meet with the person, communication ceased and no appointment was made. After repeated follow-up attempts and the…
Read articleA representative from a privately owned seniors’ care home explained that despite Health PEI pre-approving coverage for exceptional health care costs for a resident, that coverage was declined after the services were provided. The home explained that while the care was administered within the period Health PEI agreed to cover related costs, the third party…
Read articleA complaint was raised that Health PEI had not notified a patient’s substitute decision-maker, the Public Guardian and Trustee (PGT), at the time of a patient’s discharge from hospital. Further, the complainant stated that Health PEI had not advised or consulted the PGT regarding the patient’s discharge plan in advance. The complainant explained that this…
Read articleAn inmate who wanted to mail letters to acquaintances complained that the Provincial Correctional Centre (PCC) was not allowing them to buy stamps in accordance with policy. This was despite the inmate claiming they had sufficient funds in their account. In response to our questions, PCC explained that when the inmate initially requested stamps through…
Read articleA person complained about an almost four-year delay and lack of communication by the Human Rights Commission (HRC) regarding their discrimination claim. The HRC told us the delay was caused by staffing challenges and a claims backlog. They also explained that they recently completed a detailed evaluation of the person’s claim, which they hoped would…
Read articleA UPEI student complained that they were unfairly denied admission to the Co-op Program. Despite the student’s high academic performance and demonstrated skills, UPEI offered positions to applicants with lesser qualifications who, the university concluded, were able to benefit more from the program. The student believed this was unfair. While UPEI had the discretion to…
Read articleA Holland College student complained that they were unfairly denied admission to another program because Holland College failed to consider their current grades when scoring their application. The complainant believed that because their application form stated they were a Holland College student, their grades would be automatically considered. This is not what occurred. Holland College…
Read articleA person complained that UPEI unfairly denied them admission without explanation. The letter they received did not explain the reasons for the denial or the process for finding out why they were denied. We reached out to UPEI and learned that they had provided a verbal explanation after receiving a phone call from the person.…
Read articleA worker complained about unreasonable delay by the Workers Compensation Board (WCB) in determining their entitlement to benefits. The worker had been off work for approximately three months without any source of income. WCB explained that the delay occurred due to a misunderstanding between WCB staff and a healthcare provider about whether all requested medical…
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