An inmate at the Provincial Correctional Centre (PCC) complained that medical staff were not treating his acute breathing problems. Despite repeatedly asking for a medical assessment and submitting internal complaint forms about a lack of medical care, he received no response.
We contacted PCC through our informal resolution process to inquire about the man’s medical status and responses to his internal request and complaint forms. Four days later, he called us again to tell us that his symptoms were worsening and that he still had no response from healthcare or centre management. We reached out to PCC again and within two hours they met with him to review his request and complaint forms. The next morning, he saw a nurse who provided him with medication to improve his breathing. Later in the week he was provided with additional medication to improve his symptoms. He was also referred to medical specialists for further assessment.
The man was thankful for our involvement and believed it led to him receiving the medical care he needed. As the actions taken by PCC resolved the man’s concerns, we considered the matter resolved and closed our file.